Privacy Policy

Effective Date: 19/07/2023

This Privacy Policy outlines how Wolke Integration («we,» «us,» or «our») collects, uses, and safeguards the personal information of users («you» or «users») who interact with our Meta app, which integrates Instagram direct messages (DMs) with Salesforce org. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect
1.1 Information You Provide: When you interact with our Meta app, we may collect personal information that you voluntarily provide, such as your name, email address, username, or any other information you choose to share with us.

1.2 Automatically Collected Information: We may collect certain information automatically when you use our Meta app, such as your IP address, device information, browser type, and usage data. This information helps us improve the functionality of the app and provide a better user experience.

2. How We Use Your Information
2.1 Integration and Communication: We use the information collected to integrate your Instagram DMs with Salesforce org, allowing seamless communication between the platforms. This enables us to provide personalized support, respond to inquiries, and deliver important notifications within Salesforce.

2.2 Analytics and Improvement: We may use aggregated and anonymized data for analytical purposes to understand app usage patterns, identify trends, and improve our services and features. This data does not contain personally identifiable information.

2.3 Legal Compliance: We may process and disclose your information as required by applicable laws, regulations, legal processes, or to protect our rights, safety, or property, or the rights, safety, or property of others.

3. Data Sharing and Disclosure
3.1 Service Providers: We may engage trusted third-party service providers to assist us in delivering and improving our Meta app. These providers have access to your information only to perform specific tasks on our behalf and are obligated to keep it confidential.

3.2 Aggregated Data: We may share aggregated and anonymized data with third parties for various purposes, including research, marketing, or improving the app’s functionality. This data cannot be used to identify you personally.

3.3 Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

4. Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

5. Your Choices and Rights
You have the right to access, update, and correct your personal information held by us. You can do so by contacting us using the information provided in the «Contact Us» section below. You may also have the right to request the deletion of your personal information, subject to applicable laws and our data retention policies.

6. Children’s Privacy
Our Meta app is not intended for use by individuals under the age of [13/16/18, as applicable based on legal requirements]. We do not knowingly collect personal information from children. If we become aware that we have unintentionally collected personal information from a child, we will promptly delete it from our records.

7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically for any updates or modifications.

8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@wolke.la

By using our Meta app, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.